7 Operations Workflows The workflows. With the prompts.
These are built for operations leads, chiefs of staff, and business owners who are responsible for keeping things running. Use them as-is or load them into a Claude Project configured for your org.
Workflow 01 SOP Writing and Updating
Standard operating procedures are either nonexistent or out of date in most small businesses. Claude writes them from a conversation, a brain dump, or an existing rough draft — formatted, numbered, and clear enough that someone new could actually follow them.
Example Prompt Write a standard operating procedure for this process: [process name]
Here's how we currently do it (rough notes or brain dump):
[Paste your notes — even messy bullet points work]
Who performs this process: [role]
How often: [daily / weekly / as-needed]
What systems or tools are involved: [list them]
What can go wrong, and what should they do: [known failure points]
What does "done correctly" look like: [the quality check]
Format:
- Title and purpose statement (2 sentences)
- Prerequisites / what to have ready before starting
- Numbered steps (be specific enough that someone new could follow this)
- Troubleshooting section for common issues
- Notes or exceptions at the bottom
Plain language. Imperative voice ("Click X," not "The user should click X"). Flag any step where I was vague so I can clarify.
⏱ Saves 2–4 hrs per SOP; eliminates onboarding knowledge gaps
Workflow 02 Weekly & Monthly Report Drafting
Recurring reporting is the most time-consuming documentation work in operations. Claude takes your notes, numbers, and key highlights and drafts a structured narrative — the kind of report leadership actually reads, not a wall of bullet points.
Example Prompt Draft a [weekly / monthly] operations report for [date range].
Here are my notes and key data points:
[Paste your raw notes, metrics, highlights, and lowlights]
Report audience: [leadership team / board / department heads]
What they care most about: [e.g. efficiency, cost, headcount, velocity]
Format we use: [executive summary + section breakdowns / bullet-only / narrative]
Structure the report with:
1. Executive summary (3–4 sentences — what happened and what it means)
2. Key metrics (format as a simple table or labeled bullets)
3. Highlights — what went well and why it matters
4. Issues / blockers — what's at risk and what we're doing about it
5. Next week's / next month's priorities
Write in [formal / conversational] language. Flag any data point I gave you that seems off or needs verification.
⏱ Saves 2–3 hrs/week on recurring reporting
Workflow 03 Vendor Communication Templates
Vendor relationships require consistent, professional communication — and the same types of situations come up over and over. Claude writes templates for negotiation, issue escalation, contract requests, and renewals that you can customize in under five minutes per use.
Example Prompt Write a vendor email for this situation: [describe the situation]
Examples:
- Requesting a price reduction or renegotiation
- Escalating a service delivery issue
- Requesting an updated contract or statement of work
- Following up on an unresolved issue after 2+ weeks
Vendor details: [who they are, what service they provide, how long we've worked with them]
Our position: [what we want / need, and why]
Tone: [firm but professional / collaborative / direct]
What we're prepared to do if this isn't resolved: [optional — helps Claude calibrate leverage]
Write the email with:
- A specific subject line
- Clear opening that states the purpose
- Context (brief — they know the background)
- Our specific ask or concern
- A proposed next step with a timeline
- Professional close
Under 200 words. No filler. Don't be apologetic about asking for what we need.
⏱ Saves 30–60 min per vendor communication thread
Workflow 04 Meeting Agenda + Notes → Action Items
Two Claude workflows in one: before a meeting, build a focused agenda. After a meeting, turn raw notes into structured action items with owners and deadlines. The output is something you can paste directly into Slack, email, or your project management tool.
Example Prompt — Pre-Meeting Agenda Build a meeting agenda for a [60-minute / 30-minute] [meeting type — e.g. weekly ops sync / quarterly planning / vendor review].
Attendees: [roles, not names]
Meeting goal: [what decision or alignment do we need to leave with]
Topics to cover: [list them, rough is fine]
Any known tension or difficult topic: [optional but helpful]
Format:
- Meeting title and time allocation
- Pre-read or prep (if anything)
- Agenda items in order, with time allocation for each
- Decision or output for each item
- Parking lot section at the bottom
Keep it tight. Every item should have a clear purpose.
Example Prompt — Post-Meeting Action Items Here are my raw notes from our [meeting name] meeting today:
[Paste notes — even messy stream-of-consciousness]
Extract and format:
1. Decisions made (clear, definitive statements — not "we discussed")
2. Action items — each one must have: what, who, by when
3. Open questions that still need resolution
4. A 3-sentence summary I can share with people who weren't in the room
Format action items as a table: | Action | Owner | Due Date |
Flag any action item where ownership or deadline wasn't clearly stated.
⏱ Saves 1–2 hrs/week across meeting prep and follow-up
Workflow 05 Process Documentation
Different from an SOP — this is the higher-level map of how a department or function works. Claude turns an interview with a team lead into a clean process document that captures inputs, outputs, systems, handoffs, and decision points. Essential for scaling or onboarding new managers.
Example Prompt I need to document our [department / function] process for [purpose — e.g. onboarding a new manager / audit prep / team alignment].
Here's what I know about how it currently works:
[Describe the process — who does what, in what order, using what tools]
Key inputs (what triggers the process or is required to start): [list]
Key outputs (what is produced at the end): [list]
Systems involved: [tools, software, platforms]
Key handoff points between teams or roles: [describe them]
Where things commonly break down: [known failure modes]
Create a process document with:
- Process overview (what it is and why it exists — 2 paragraphs)
- Process map narrative (step by step, with responsible role at each step)
- Systems and tools reference
- Key handoffs and dependencies
- Common issues and how to handle them
- Metrics or quality checks (if applicable)
Clear, structured, skimmable. Someone new to the role should be able to read this and understand how the function operates.
⏱ Saves 4–6 hrs per process documentation project
Workflow 06 Job Description Writing
Most job descriptions are either copied from old postings or written at the last minute when a role is already open. Claude writes a complete, compelling job description from a role brief — including responsibilities, requirements, and a company pitch that actually attracts good candidates.
Example Prompt Write a job description for this role: [job title]
Role brief:
- What this person will own day-to-day: [list main responsibilities]
- What success looks like in 90 days: [specific outcomes]
- What success looks like in 12 months: [longer-term impact]
- Must-have experience or skills: [list]
- Nice-to-have: [list]
- Who they'll report to: [role]
- Who they'll work with: [teams or roles]
- Compensation range (optional): [range]
Company: [1-2 sentences about what you do and who you are as a company]
Culture or working style: [e.g. async-first, fast-moving, high trust]
Write a job description that:
- Has a compelling opening that describes the role's impact (not just duties)
- Lists responsibilities in plain language (not vague corporate phrases)
- Is honest about what's hard about the role
- Describes the type of person who will thrive here (not just qualifications)
No "rockstar," "ninja," or "passionate." Write for people, not ATS systems.
⏱ Saves 2–3 hrs per job description; improves candidate quality
Workflow 07 Internal Policy Drafting
PTO policies. Expense policies. Remote work guidelines. These documents need to be clear, fair, and complete — but they take forever to write because getting the tone right is genuinely hard. Claude writes a complete first draft from your intent, not from legal boilerplate.
Example Prompt Write an internal company policy for: [policy topic — e.g. expense reimbursement, remote work, PTO]
Here's what I want the policy to cover:
[Describe your intent in plain language — even rough notes work]
Context:
- Company size: [headcount range]
- Who this policy applies to: [all employees / specific roles / contractors]
- Any existing rules or constraints: [e.g. state laws, current informal norms]
- Tone I want: [formal and official / clear and conversational / brief and direct]
- Anything I want to avoid or that's been a problem: [optional but helpful]
Write a policy document with:
- Policy title and effective date placeholder
- Purpose statement (why this policy exists)
- Scope (who it applies to)
- Policy details (the actual rules, clearly written)
- Process (how to use or apply the policy)
- Exceptions and approval process
- Questions / contact section
Plain language. No legal jargon unless required. Flag any area where I should consult an employment attorney before finalizing.
⏱ Saves 3–5 hrs per policy document